Return Policy

Return & Cancellation Policy

At Jora Capital, we ensure complete transparency in our digital lending services. This policy outlines the terms for loan cancellation, refund of processing fees, and return of excess payments.

1. Loan Application Cancellation

Borrowers can cancel their loan application at any time prior to the disbursement of funds into their registered bank account without any cancellation fee. Once funds are disbursed, the loan cannot be cancelled and standard repayment terms apply.

2. Refund of Processing Fees & Charges

• Pre-disbursement: If a loan application is rejected by our NBFC partner Salora Capital Limited before disbursement, any upfront processing fees collected will be refunded within 5-7 working days.
• Post-disbursement: Processing fees and upfront charges are non-refundable once the loan amount is successfully disbursed to your bank account.

3. Excess Payment & Overpayment Refund

In case an excess payment is credited towards your loan account during repayment or foreclosure, the excess amount will be automatically refunded to your originating bank account within 3-5 business days following account reconciliation.

4. Contact for Refund Assistance

For any queries regarding refunds or payment cancellations, please email us at support@joracapital.in or call our customer helpline at +91 9967138935.